· Administrative and technical supervision of affiliated units, and coordination among them so as to ensure the integration of activities and maximum use of available resources
· Supervising the study of the plans, programs, budgets, rules and instructions submitted by the affiliated units, approving them under vested powers, and monitoring implementation
· Supervising the identification of the directorate's needs of staff, devices, equipment and tools; monitoring procurement; and determining training needs
· Supervising the preparation of regular reports on the directorate's activities, achievements, challenges, and recommendations for development
· Effective communication with clients through service and contact channels
· Effective resolution of client complaints to ensure the achievement of the service level agreement
· Other relevant tasks that are assigned
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Main Roles |
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| Unified Communication Center |
• Unify the communication channels with clients for inquiries, complaints and suggestions
• Receive, answer and analyze complaints and inquiries; and propose treatments for causes
• Direct complainants to the relevant entities if the complaint is outside the ministry's jurisdiction
• Manage client tickets and the relevant department's treatment of the complaints or reports
• Prepare statistical data and reports on the numbers of complaints, inquiries and actions taken after analysis
• Supervise the communication system, receive client complaints through multiple channels, and monitor resolution by relevant departments
• Cooperate with the Judicial Command Center in preparing future studies for resolving issues and raising client satisfaction
• Operate the various channels of the Unified Communication Center, and identify annual needs
• Manage Saudi MoJ's Twitter account for judicial communication
• Study the sustainable operation of the Unified Communication Center
• Other relevant tasks that are assigned |
Service Centers
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• Manage and monitor all of the ministry's business centers, and engage with government agencies
• Develop governance with the Business Center through required practices and ongoing evaluation
• Develop the concept of providing judicial services outside the ministry's premises; and standardize the ministry's service brand and the culture of engagement with clients
• Increase the private sector's participation in providing enforcement services
• Develop and provide one-stop services fulfilling client needs and achieving their satisfaction throughout the Kingdom
• Raise client satisfaction to achieve the ministry's National Transformation Program goals of excellence in government performance
• Submit regular reports to the ministry's leaders, detailing the center's services
• Other relevant tasks that are assigned
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